Information We Collect
At bravonelithos, we collect various types of information to provide you with our financial education services and improve your learning experience. Understanding what information we gather helps you make informed decisions about your privacy.
Personal Information
Name, email address, phone number, postal address, and date of birth when you register for our services or contact us directly.
Financial Information
Payment details for course purchases, billing addresses, and transaction history related to our educational services.
Technical Data
IP addresses, browser types, device information, cookies, and website usage patterns to enhance your online experience.
Educational Progress
Course completion rates, quiz results, learning preferences, and engagement metrics to personalise your educational journey.
How We Use Your Data
Your information serves multiple purposes in delivering our financial education platform effectively. We've organised our data usage practices into clear categories so you understand exactly how your information helps us serve you better.
Primary Service Delivery
- Processing course registrations and managing your learning progress
- Providing customer support and responding to your inquiries
- Delivering educational content tailored to your learning style
- Processing payments and maintaining billing records
- Sending course updates, schedule changes, and important announcements
Platform Improvement
- Analysing user engagement to enhance course content and delivery methods
- Conducting research to develop new educational programs
- Optimising website performance and user interface design
- Testing new features and gathering feedback for improvements
Information Sharing and Disclosure
We maintain strict controls over who has access to your personal information. bravonelithos does not sell your personal data to third parties. However, there are specific circumstances where we may share information, always within the bounds of Australian privacy laws.
Service Providers
We work with trusted third-party service providers who help us deliver our educational platform. These partners include payment processors, email service providers, cloud storage companies, and analytics platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government regulations. This includes compliance with tax obligations, anti-money laundering requirements, and responses to legitimate law enforcement requests. We will notify you of such disclosures when legally permitted.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We would notify you before your information becomes subject to a different privacy policy and provide options for managing your data during such transitions.
Your Privacy Rights
Under Australian Privacy Principles and consumer protection laws, you have significant control over your personal information. We've designed clear processes to help you exercise these rights effectively.
Submit a written request via email or postal mail with your full name and contact details
We verify your identity within 3 business days and acknowledge your request
Our privacy team processes your request within 30 days and provides the requested action
Specific Rights Available
- Access: Request copies of all personal information we hold about you
- Correction: Update or correct inaccurate or incomplete information
- Deletion: Request removal of your personal data subject to legal retention requirements
- Portability: Receive your data in a structured, commonly used format
- Restriction: Limit how we process your information in specific circumstances
- Objection: Opt out of certain data processing activities, particularly marketing communications
Data Security and Protection
Protecting your personal information is fundamental to our operations. We implement comprehensive security measures that meet Australian standards and international best practices for financial services.
Technical Safeguards
- 256-bit SSL encryption for all data transmissions and storage
- Multi-factor authentication for administrative access to user data
- Regular security audits and penetration testing by certified professionals
- Automated backup systems with encrypted off-site storage
- Intrusion detection and prevention systems monitoring our networks 24/7
Operational Security
Our team receives regular privacy and security training. Access to personal information is restricted on a need-to-know basis, with detailed logging of all access attempts. We maintain incident response procedures and will notify affected users within 72 hours of discovering any security breaches that may impact their personal information.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Our retention schedules balance your privacy interests with legitimate business and regulatory requirements.
Retention Periods
- Account information: Retained for 7 years after account closure for tax and audit purposes
- Course progress data: Maintained for 3 years to support ongoing education and certification requirements
- Payment records: Kept for 7 years in compliance with Australian taxation law
- Marketing communications: Deleted within 30 days of unsubscription requests
- Support tickets: Archived after 2 years for quality improvement purposes
Secure Deletion Process
When retention periods expire, we use secure deletion methods that make data irretrievable. This includes overwriting storage media and destroying backup copies. We maintain certificates of destruction for sensitive information and conduct annual reviews of our retention practices.